Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your confirmation email. You’ll receive another notification once your order has been shipped.
During high-demand periods, processing times may be slightly longer, we appreciate your patience.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and order size.
Typical delivery times are:

• Domestic (within Austria): 2–5 business days

• Europe: 5–10 business days

• International (outside Europe): 7–14 business days

Delivery times are estimates and may vary depending on your location, customs clearance, and carrier delays, which are unfortunately outside our control.

Shipping Carriers

We ship using trusted carriers such as [e.g., DHL, UPS, DPD, or your local postal service] to ensure fast and reliable delivery.

Customs, Duties & Taxes

Your order may be subject to import duties and taxes (including VAT) once it reaches your destination country. These charges are the responsibility of the customer and vary by region.
We recommend checking with your local customs office for more information before placing your order.

Lost or Damaged Packages

We are not responsible for packages lost or damaged in transit. However, if your order arrives damaged, please contact us immediately at youngnewdream.com with your order number and photos, we’ll do our best to help.

Wrong Address

Please double-check your shipping address before confirming your order. If a package is returned to us due to an incorrect or incomplete address, you’ll be responsible for reshipping costs.

Contact Us

If you have any questions about your order or shipping, feel free to contact us at youngnewdream@gmail.com, we’re happy to help.